1. Introduction
Baseera Platform ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our daycare management platform and services.
Please read this Privacy Policy carefully. By using our Service, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
Personal Information
Name, email, phone number, job title, and organization details
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, password, and organization details when you register for an account.
- Beneficiary Data: Information about children, parents/guardians, emergency contacts, and medical records that you enter into the system.
- Staff Information: Employee details, certifications, schedules, and performance records.
- Financial Data: Payment information, billing details, and transaction records.
- Communications: Messages, feedback, and support requests you send to us.
Automatically Collected Information
Device info, IP address, browser type, and usage data
When you use our Service, we automatically collect:
- Device Information: Browser type, operating system, device identifiers, and mobile network information.
- Log Data: IP address, access times, pages viewed, and referring URL.
- Usage Data: Features used, actions taken, and interaction patterns within the Service.
- Location Data: General geographic location based on IP address (not precise GPS location).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Service functionality
- To process transactions and send related notifications
- To send administrative information, updates, and security alerts
- To respond to your comments, questions, and support requests
- To monitor and analyze trends, usage, and activities
- To detect, investigate, and prevent fraudulent transactions and abuse
- To personalize and improve your experience with our Service
- To comply with legal obligations and enforce our agreements
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer service.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
- Protection of Rights: We may disclose information to protect the rights, property, or safety of Baseera Platform, our users, or others.
- With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest using industry-standard protocols (TLS 1.3, AES-256)
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Secure backup and disaster recovery procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it. You can request deletion of your data by contacting us at privacy@baseera.sa.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information under certain circumstances.
- Portability: Request a machine-readable copy of your data to transfer to another service.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing of your personal information for direct marketing.
To exercise these rights, please contact us at privacy@baseera.sa. We will respond to your request within 30 days.
8. Children's Privacy
Our Service is designed for daycare centers to manage information about children in their care. We take children's privacy seriously and implement additional safeguards:
- We do not knowingly collect personal information directly from children under 13.
- All children's data is entered and managed by authorized daycare staff or parents/guardians.
- We implement enhanced security measures for children's data.
- Parents/guardians can request access to, correction, or deletion of their child's information.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and activity. We use:
- Essential Cookies: Required for the Service to function properly (authentication, security).
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Help us understand how you use our Service.
You can control cookies through your browser settings. Disabling cookies may affect some features of our Service.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by regulatory authorities
- Data Processing Agreements with service providers
- Compliance with applicable data protection regulations
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification for significant changes (if you have an account)
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Privacy Officer: privacy@baseera.sa
- General Inquiries: info@baseera.sa
- Phone: +966 11 XXX XXXX
- Address: Riyadh, Kingdom of Saudi Arabia
For general inquiries, please visit our
Contact Page